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Lily Cai is a seasoned professional with extensive experience in client management and customer service. At OFX since May 2021, Lily has held the roles of Senior Client Manager, Client Manager, and Client Associate, demonstrating an upward trajectory in responsibilities and expertise in client relations. Prior to this, Lily spent a decade at SNA Tours from April 2011 to May 2021, where roles included Account Manager/Merchant Coordinator, Customer Service Manager, and Tour Manager, showcasing a strong foundation in account management and service delivery in the tourism sector.