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James Staples is an experienced client due diligence manager specializing in customer service and operational leadership within the UK and European markets. Currently at OFX since June 2018, James has previously held roles as a customer services team leader at Zegocover and Ladbrokes, where responsibilities included managing diverse teams, implementing improvement projects, and developing company policies. At Ladbrokes, James progressed through various positions, including operations manager and marketplace manager, focusing on customer engagement and performance metrics. Earlier career experiences include serving as a store manager at Games Workshop, emphasizing exceptional customer service. James holds a PRINCE 2 Registered Practitioner certification and earned A Levels in Philosophy, History, and Politics from Weald College.