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Kristin Reeves-Hall has extensive experience in business process improvement, change management, and operations management, primarily at OFS since June 1997, where roles have included Senior Manager Business Process Improvement and Work Stream Leader. This experience encompasses leading cross-functional teams, guiding organizational change, and enhancing employee engagement. Previous positions include Global Information Technology Project Manager and various quality assurance roles where Kristin demonstrated expertise in analyzing business problems and developing cost-effective automated solutions. Educationally, Kristin is pursuing multiple MBA degrees with a focus on Business Administration and Information Technology, supplementing an established background with degrees in Information Technology Business Management and Computer Science, along with certifications in Six Sigma and Quality Management.