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Emily Berner is a skilled Product Owner and Manager with extensive experience in eCommerce, project management, and customer service within the ICT sector. At Office World Group, Emily leads a multicultural development team, focusing on continuous improvement and search optimization for B2B direct sales. Prior to this, Emily held various roles at Creative Dock, successfully managing innovative projects across multiple industries, conducting market research, and developing user-centered products. Previous positions include Business & Communication Manager at The Futures Agency and Customer Care & Service Manager, where Emily implemented customer service processes in agile environments. Emily holds multiple certifications in digital marketing, project management, and Lean Six Sigma methodologies, complementing a diverse educational background in arts and design.