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Jennifer Dales is a skilled web content writer currently employed at the Office of the Privacy Commissioner of Canada since November 2018, where responsibilities include optimizing complaint forms, developing a web-based privacy risk assessment tool, and writing accessible privacy advice for Canadians. With a freelance writing career spanning from 2000 to the present, Jennifer covers diverse topics from Aboriginal issues to online privacy. Previous roles include communications advisor at Transport Canada, where Jennifer focused on modernizing regulatory approaches, and web communications advisor at the Canadian Food Inspection Agency, developing online tools for the Safe Food for Canadians Act. Jennifer holds a Bachelor's degree in Philosophy and English Literature and a second Bachelor's degree in Journalism from Concordia University.