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Luis Angel Garcia is an accomplished project manager with extensive experience in customer support and operations management, currently serving in key leadership roles at OfferUp since October 2018. At OfferUp, Luis oversees a team of 140 agents, focusing on improving metrics and fostering a collaborative team environment. Prior to OfferUp, Luis held various positions at Zipwhip from June 2016 to October 2018, including Operations and Partner Team Lead, where responsibilities included managing customer communications and analyzing customer feedback. Earlier career experience includes a tenure at Booking.com from April 2010 to May 2016, where Luis advanced from Customer Service Executive to Team Manager, applying strong knowledge of contact center KPIs to enhance team performance. Luis has a background in HTML programming and general studies from Treehouse and Grand Rapids Community College, respectively.