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Sergio G. is an experienced customer service professional with a background in management and operations. Currently serving as a Customer Advocate Manager at General Vision Services, Sergio leads a team of call center agents and has implemented initiatives to improve operational efficiency and customer satisfaction. Prior to this role, Sergio was a Customer Experience Manager at Fareportal, focusing on enhancing customer experiences through feedback analysis. Sergio's earlier roles include Call Center Supervisor at Delta Dental Insurance Company, where significant onboarding projects and contact center operations were managed, and Customer Relations Specialist at United Airlines, where expertise in conflict resolution and customer interactions was developed. Additionally, Sergio has experience as an English teacher and an English translator. Sergio holds a Bachelor of Business Administration from Universidad Tecnológica de México.