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Igor Cardoso has significant experience in customer success and technical roles within various organizations, currently serving as the Customer Success Engineer Team Leader at Odoo since February 2015. In this role, Igor focuses on developing product roadmaps, enhancing customer satisfaction, and architecting integration strategies for ERP and CRM systems. Prior to Odoo, Igor held positions including Technical Account Manager at Odoo, Customer Success Manager at SLI Systems, and Channel Sales Account Manager at TriNet, with responsibilities spanning customer onboarding, training, support, and project management. Igor's educational background includes a Master's degree in Computer Software Engineering from California State University, Fullerton, various certifications in software development, and a Bachelor's degree in International Business from San Jose State University.