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Richard Owen has a strong background in customer experience (CX) and technology. Richard is currently the Co-Founder of OCX Cognition, where they focus on implementing CX programs and utilizing data science and machine learning to deliver financial value for clients. Richard is also the Co-Founder of The CX Iconoclast Podcast, which discusses CX-related topics. Prior to these roles, Richard was a Board Member at Ajua and the Founder of Owen CX Group. Richard served as the CEO of Satmetrix and AvantGo Inc, leading both companies to success in the technology industry. Richard also had a role as a Board Member at FTD. Richard started their career at Dell Computer Corporation, holding various leadership positions including VP of Dell Online Worldwide and VP and GM of Consumer and Small Business. Before entering the technology industry, Richard worked as a Consultant at KPMG Management Consultants. Overall, Richard Owen has a diverse and extensive work experience in CX, technology, and leadership roles.

Richard Owen received their MBA in Business Administration and Management from the MIT Sloan School of Management in the years 1990 to 1992. Prior to that, they obtained a BSc in Mathematics/Economics from the University of Nottingham between 1983 and 1986. Richard'ssecondary education was completed at Rainhill High School from 1976 to 1983, although no specific degree or field of study is mentioned for this period. Additionally, Richard Owen obtained a certification in "Artificial Intelligence: Implications for Business Strategy" from MIT Sloan Executive Education in May 2018.