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Kay Carlin possesses extensive experience in healthcare administration, serving as the Director of Retail & Wholesale at OCuSOFT Inc. since August 2008. Prior to this role, Kay Carlin worked for Memorial Hermann Health System from May 1992 to March 2008, where responsibilities included managing the Outpatient Business Office, Scheduling, and Preassessment Departments, as well as leading various initiatives to enhance customer service and operational efficiency. Additionally, Kay Carlin held positions ranging from Lead Business Office Representative to Business Office Representative, contributing significantly to patient access and financial counseling. Kay Carlin holds a Bachelor of Business Administration from the University of Houston.