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Elena Amalfitano has extensive experience in customer success and analytics, currently serving as Head of Voice of the Customer & Service Level Assurance at Octo Telematics since July 2016. Previously, Elena held various roles at Deloitte Consulting from 2011 to 2016, focusing on strategy and operations across multiple sectors, including ICT and life sciences. Additional experience includes serving as a Business Analyst at Johnson & Johnson Health and Wellness Solutions, Inc., and collaborating with the Bureau of Statistics at the Ministero degli Affari Esteri e della Cooperazione Internazionale. Elena's educational background includes an EMBA from Tor Vergata School of Business Administration and a degree in Statistical Sciences from Sapienza Università di Roma.