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Erika Vanesa Ríos Escobar currently holds the position of Directora NOC at Octapus Inc, overseeing the team responsible for software installation, updates, email management, backups, storage, infrastructure monitoring, and providing direct customer support for VM creation. Prior to this role, Erika worked as a Gerente de calidad de servicio, Manager of Customer Success, Supervisor de equipo PL, Lider de proyecto, Coordinador de infraestructuras de TI, and Coordinador de soporte a usuario in various companies. Erika has a background in business administration, project management, and IT services, with certifications in ITIL V3 and Scrum fundamentos, along with a strong focus on customer satisfaction and efficient project management.