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Victor Vega is an experienced professional with a strong background in appointment scheduling and customer service. Currently serving as a Scheduling Specialist at OCLINICALS since August 2022, Victor effectively coordinates appointments for multiple gastroenterologists in Indianapolis, optimizing patient flow through electronic medical records systems. Prior roles include a Customer Service Specialist at inspiro, where Victor's efforts resulted in a 30% reduction in complaint escalations, and an Appointment Setter at Alliance Health, achieving a 95% accuracy rate in scheduling. Earlier experience at Concentrix as a Technical Support Specialist and Customer Service Advocate showcased strong problem-solving skills, enhancing customer satisfaction and decreasing resolution times. Victor is pursuing a degree in Software Development at Brigham Young University - Idaho, complementing a recent education from BYU-Pathway Worldwide.