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Jose E. Brenes M has extensive experience in customer service and client management across various industries. Currently serving as a Customer Service Specialist at OCLINICALS since May 2023, previous roles include a Legal Intake Specialist at Vocatum / McDonald Worley Law Firm, where a 30% conversion rate from leads to clients was achieved. With a solid background in the casino sector as a Customer Service & Wagering Agent at Ace per Head and other roles focused on sales and technical support, Jose has demonstrated a consistent ability to enhance customer satisfaction and drive operational success. Educationally, Jose holds a High School Diploma from San Luis Gonzaga.