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Emily Toledo is an experienced communications manager currently employed at Ocean Reef Club since November 2020, with a background in hospitality management. Prior roles include guest relations manager at The Ritz-Carlton Hotel Company, where responsibilities encompassed managing guest relations and PBX operations following a significant hotel renovation, and creating strategies to enhance guest satisfaction. Emily's experience also features roles at Loews Hotels & Co, where tasks involved managing guest feedback and reporting on guest satisfaction scores, and at Trump National Doral, Miami, where responsibilities included managing room inventory and ensuring exceptional guest experiences. Emily holds a Bachelor's degree in Hospitality Administration/Management from Florida International University and an Associate of Arts in the same field from Miami Dade College.