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Matthew Mace is an experienced customer service professional with a strong background in management and operations. Currently serving as the Customer Service Manager at OCCOM since August 2023, Matthew has previously held key positions including Head of Customer Success at Birdeye Australia and Customer Service and Operations Manager at crmSubscribe. With extensive experience in team leadership and strategic change management, Matthew has effectively managed teams and implemented processes to achieve key performance indicators throughout various roles in companies such as Circles.Life and CASHREWARDS. Matthew holds a Bachelor of Business Management degree from Charles Sturt University, earned between 2017 and 2022.