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Suzy Mullineaux-Morello is a seasoned professional with extensive experience in customer success and retail operations. Currently serving as the Director of Customer Success at Ocado Intelligent Automation, Suzy defines and executes strategic initiatives for a substantial Customer Success organization. Before this role, Suzy was the Head of Retail & B2B Customer Success at 6 River Systems, where leadership extended to a team focused on enhancing fulfillment efficiency. Previous positions include Sr. Manager of Client Delivery and Client Manager at 4R Systems, as well as earlier entrepreneurial experience with SuzyM Handbags and a foundational role in merchandise planning and buying at Zany Brainy. Suzy's academic background includes education from The Art Institutes.