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Somayeh Aliakbari, also known as Soma, has a strong background in UX design and client success management. With experience in leading and refining UX design practices for various companies, Somayeh (Soma) has a track record of successfully aligning business goals with user needs. Somayeh (Soma)'s expertise in enterprise AI bot development has resulted in significant increases in yearly inquiry volume and call deflections. Somayeh has also demonstrated their graphic design and marketing coordination skills in previous roles. Somayeh (Soma) holds a Bachelor's degree in Environmental Design and an Ontario Graduate Certificate in User Experience (UX) Design.