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Richa Jain is a seasoned professional in customer success management with extensive experience across multiple organizations. Currently serving as a Senior Customer Success Manager at Observe.AI since November 2023, Richa previously held various roles at [24]7.ai, including Director of Customer Success and Senior Customer Success Manager, from October 2016 to April 2023. Richa's career also includes positions at DXC Technology as Transition Program Manager and Project Lead, as well as at IBM as Project Manager. Richa began a career in customer service at [24]7, where Richa worked as a Delivery Manager from 2013 to 2015. Richa holds a Bachelor of Engineering degree in Computer Science from SGSITS, Indore, earned between 2000 and 2004.