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Bob Sylvester is an experienced IT professional currently serving as IT Service Desk Manager at O.C. Tanner since March 2012, where responsibilities include overseeing a team and managing service desk operations. Previous roles at O.C. Tanner include Service Desk Tier II Supervisor and IT Help Desk Technician Tier I. Bob's earlier experience includes logistics and inventory roles from October 2000 to August 2007, where management of a team ensured efficient delivery and product control. Bob holds an Associate of Science degree in Network Systems Administration from Stevens-Henager College, completed in January 2016, and also attended ITT Technical Institute in 2014.