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Kimberly M. is an experienced professional in customer service and operations management, currently serving as Customer Service Manager at both O.Berk Company and BottleStore.com since March 2021. Previously, Kimberly held the position of Operations Manager at Empire Office Furniture from September 2010 to September 2020, successfully directing a team of 10 employees and enhancing service efficiency through staff training on logistics operations. Earlier experience includes managing the Operations, Production, and Claims Division at Donghia from April 2003 to February 2009, where oversight of 11 employees and multiple factories led to a reduction in order errors. Kimberly also pursued education at Maven Analytics from 2020 to 2021.