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Kim Dunne serves as the Capability Lead at NZHL since January 2021, bringing extensive experience from ASB Bank where roles included Learning Facilitation Manager and Talent Acquisition Consultant among others. With a career that spans nearly two decades at ASB Bank, positions ranged from Customer Service Officer to Manager Customer Service, highlighting a strong foundation in both customer service and management. Kim holds a Bachelor of Arts from The University of Auckland and has furthered education with a NZ Certificate in Financial Services from Professional IQ College and a NZ Certificate in Adult and Tertiary Teaching from Southern Institute of Technology.