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Karen Lana has extensive experience in client services and customer support, currently serving as a Client Services Officer at NZ Funds since August 2020. Previous roles include Customer Service Representative at Kiwibank, where personal and business banking consulting was provided, and Sales Office Administrator at Flomobile Limited T/A 2 Degrees Mobile. Additionally, Karen was a Contact Center Agent at 2degrees, Executive Assistant at Rapu-Rapu Minerals, Inc., and Administrative Officer at Bicol Center for Community Development, Inc. Karen holds an Associate's degree in Business from EDENZ Colleges and a Bachelor of Arts in Business Administration and Management from Bicol University.