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Ashlee Mahaffey is a Quality Assurance Manager at Nymbus since October 2019, focusing on enhancing QA scores within the Digital Experience Center and Digital Operations while delivering excellent service. Previously, Ashlee served as a Digital Support Specialist and a Customer Service Representative in various roles, including Head Teller at The Park National Bank and Branch Operations Manager at Fairfield National Bank. Ashlee’s extensive experience in customer service includes positions at Safelite AutoGlass, Scramblers, Kroger Pharmacy, and Wendy's. Ashlee holds a Bachelor of Science degree in Human Ecology with a focus on Consumer & Family Financial Services and a Business Minor from The Ohio State University, completed in 2012.