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Megan Robbins currently serves as the Vice President of Operations and Guest Services at NYC Ferry, a position held since October 2007, following a progression from Director of Guest Services to Associate Director of Guest Services. Prior experience includes roles at Hornblower Cruises and Events, starting in October 2007 through July 2017, where responsibilities encompassed managing developmental projects for the call center, overseeing sales data, and maintaining training programs, alongside roles as Director and Associate Director of Reservations, Sales Coordinator, and Event Manager. Earlier work experience includes a managerial position at Coldstone Creamery from March 2005 to August 2010. Education includes attendance at Chico State from 2006 to 2008 and Santa Monica College.