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Lauren Gonzalez is an experienced manager with a strong background in customer success and workforce management. Currently serving as the Manager of Customer Success Center at NWN Corporation, Lauren previously held various managerial and analytical roles at T-Mobile, including Manager of Field Resource Planning, where responsibility included workforce management for a high-performing site. Lauren's expertise is complemented by a solid foundation in healthcare as the Cardiovascular Technician Supervisor at UNM Hospitals. Educational achievements include a Master of Business Administration in Organizational Leadership from Ashford University and a Bachelor of Business Administration from the UNM Anderson School of Management.