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Jocelyn Wilson is an experienced Solution Architect at NWN Carousel since 2021, previously serving as an Infra Tech Support Associate Manager at Accenture Federal Services from February 2019 to September 2021. Earlier career roles include Principal Sales Engineer at TTEC, Sr. Cisco Contact Center Engineer at ProSys Information Systems, and Sr. Consultant III-Professional Services at Verizon Business. Technical expertise is backed by a series of certifications in Calabrio, NICE Systems, and Genesys, reflecting a strong foundation in workforce management and quality management systems. Jocelyn's educational background includes AWS Cloud Architect training and various technical certifications from reputable institutions.