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Farhan Malik is an accomplished Senior Contact Center Engineer at NWN Carousel since April 2022, bringing extensive experience from previous roles including Sr. Contact Center Engineer at Optanix and Cisco Contact Center Engineer at Cisco. Farhan's background also includes positions as a VoIP Engineer at AT&T, Telecommunication Analyst at State Farm Insurance, and Application Specialist at Bell Canada, focusing on contact center services and operations. Farhan holds a Bachelor of Engineering in Computer Engineering from Ryerson University, attained between 2002 and 2007.