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Jeffrey Schmidt is an experienced IT support and customer service professional with a strong background in military operations and management. Currently serving as an HDI Certified Professional Support Center Analyst at Nationwide IT Services, Inc. since February 2022 and as a Navy 311 Customer Service Representative with AMERICAN SYSTEMS since January 2015, Jeffrey specializes in resolving customer requests and issues across various military databases. Jeffrey's extensive experience in the US Navy includes roles such as Maintenance Manager, Lead Quality Assurance Inspector, and Information Systems Security Officer, contributing to aircraft operations, maintenance, and firefighting efforts on aircraft carriers. Jeffrey holds a Bachelor of Science in Information Systems Management from the University of Maryland University College and an Associate's degree in Liberal Arts and Computer Science from the University of Wisconsin-Manitowoc Center.