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Rick Serafino is a seasoned professional with extensive experience in sales and customer success. Currently serving as a Customer Success Manager at Nuvolo since November 2021, Rick previously held various roles at Pegasystems from 1998 to December 2021, including Account Executive for Manufacturing & Medical Devices, where notable achievements included generating $2M in pipeline activity. Additionally, Rick has served as Director of the Sales Associate Program and Director of Business Generation, focusing on sales talent development and lead generation strategies. Earlier career experiences include roles at MarketSoft and Siebel Systems, where Rick successfully managed regional sales and client relationships, complemented by an academic background with a BA in Political Science from Amherst College and an MBA from Babson College.