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Craig Heyer is an accomplished Customer Success Manager at Nuvolo, where responsibilities include managing up to 30 Fortune 500 accounts with a retention rate of 95% and overseeing the customer renewal process. Previous experience includes roles such as Engagement Manager, Senior Communications Specialist at BD, and Senior Account Manager at BGB Group, where responsibilities spanned project management, content development, and client relationship management across various sectors. Heyer's career began at EmblemHealth as a Senior Project Specialist, focusing on advertising campaigns for government programs. Craig holds a BA in Mass Communications from the University of Hartford.