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Andrea Onhaus is an experienced Operations and Delivery Manager at Nuvolar Works since November 2018, specializing in developing and implementing operational procedures and key performance indicators for continuous improvement. Previously, Andrea held roles as Salesforce CRM Manager and Salesforce Support Team Manager, focusing on team management, product planning, and agile methodologies. Prior to Nuvolar Works, Andrea served as a Business Support Analyst at Puck Solutions, a Business and Support Analyst at Colt Technology Services, and a Customer Care Specialist/Trainer at Citi, acquiring a diverse skill set in Salesforce and operational management. Andrea's educational background includes an MBA from EAE Business School, a Bachelor's degree in Marketing from Széchenyi István Egyetem, and an Associate's degree in Business Administration from ILS, complemented by ongoing training at Cognify.