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Michael Zagami has over 15 years of experience in the healthcare industry. Michael began their career in 2004 as a Copywriter/Internship at Bait & Tackle Ad Company, where they created concept and copy for television spots and worked on set as a production assistant. In 2006, they joined Eliza Corporation as an Interaction Design Assistant, where they edited and proofread IVR, web, and email communications, researched and developed new language and communication strategies, and analyzed member satisfaction and developed strategies to impact retention. Michael then held the roles of Senior Interaction Designer, Director of Interaction Design, and Vice President of Health Engagement Design at Eliza Corporation. In 2017, they joined HMS as the Vice President of Product - Population Health Management and Senior Director of Product Development and Strategy. In 2021, they joined Cotiviti as the Vice President of Product - Consumer Engagement and NuvoAir as the Chief Product Officer.

Michael Zagami received their Master of Business Administration from the University of Massachusetts Amherst in 2021, with a focus on Business, Management, Marketing, and Related Support Services. Michael previously graduated from Gordon College in 2004 with a Communications degree, specializing in Writing for Media and Creative Writing.