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Marysa Sbrana has extensive experience in sales and customer service, currently holding the position of Vendas at Clatt since March 2019 and Gerente comercial at The Wine School since June 2018. Additionally, Marysa serves as a Customer Service Specialist at NuVerus LLC since January 2018. Previously, Marysa worked as a Consultora at Telefonica S/A from March 2013 to August 2016, where responsibilities included coordinating a backoffice team of 30 analysts and managing analysis of complaints. At Vivo S/A, from January 2000 to March 2013, Marysa held the role of Analista sênior, overseeing various BackOffice groups. Earlier in the career, Marysa served as Coordenadora at Amway do Brasil S/A from October 1991 to June 2000, managing associate support and participating in product training and events. Educational qualifications include an MBA in gestão de serviços from Centro Universitário FMU | FIAM-FAAM and a degree in Administração de Empresas from Costa Braga.