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Ana Elisa L. is a skilled professional with extensive experience in technical support and operations management. Currently serving as Team Leader for Tech Operations at Nuvemshop since January 2022, Ana leads a support team, trains new employees, and manages system priorities and documentation. Previous roles include positions at Mandaê and Intelipost, where Ana provided operational support, developed integrations, and managed project implementations using tools like Postgree SQL and Jira. With a solid background in technical support from companies like Mercado Livre, ServSystem Informática, Interseg Sistemas Eletrônicos, and Carrefour Brasil, Ana has demonstrated a strong ability to troubleshoot, optimize systems, and enhance user experience. Educational qualifications include a Bachelor's degree in Technology Management and a certification in Product Management.