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Nigel Smith is an accomplished professional with extensive experience in project management and technical support within the telecommunications sector. Currently serving as a Product Development Coordinator at NUSO since November 2022, Nigel previously held the position of Contact Centre Project Manager at Braxtel Communications from June 1999, overseeing projects in the UK and EMEA, including system configurations and user training. Notably, Nigel gained foundational experience as a Senior Engineer/Project Manager at Intercom from June 1986 to June 1999, managing PBX installations and serving as a product specialist. Nigel's career began at British Telecommunications, where an apprenticeship provided expertise in various exchange maintenance tasks.