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Steven Ogboli is an IT Service Manager at The Nursing and Midwifery Council since September 2014, leading the development of customer-focused service and implementing best practice methodologies in Service Management. With a strong focus on continuous service improvement and adherence to ITIL standards, Steven has enhanced various IT processes, including Incident and Problem Management. Previously, Steven served as IT Operations Manager at the University of West London, overseeing IT support functions for a diverse user community and ensuring high-quality service delivery. Additional experience includes roles as IT & Media Support Manager at London Metropolitan University, Service Desk Manager at Thomson Reuters, and Service Desk Team Leader at Balfour Beatty Construction. Steven holds a degree from the University of Westminster, acquired between 1990 and 1992.