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Shanaka Narammala is a skilled Cyber Security Analyst at Nurse Maude since February 2022, previously serving as an Information Technology Support Analyst, where responsibilities included providing first-line technical support and troubleshooting issues with hardware and software. Prior to this, Shanaka held the position of ICT Customer Support Officer at Remarkit Solutions Ltd from December 2017 to September 2021, focusing on resolving customer issues and managing helpdesk tickets. From June 2007 to December 2016, Shanaka worked at Capital Maharaja Group, first as a Systems Administrator, managing Active Directory and software licenses, and then as a System Support Technician, configuring hardware and setting up workstations. Shanaka possesses a Bachelor of Computing & Network Engineering from Avonmore Tertiary Institute, Christchurch, New Zealand, earned between 2016 and 2017, and completed foundational education at D. S. Senanayake College from 1988 to 2001.