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Prashant Sampathkumar is an experienced operations manager with a strong background in customer support and technical services. At Comodo, Prashant has led a team of 15 product support specialists, achieving a 50% reduction in response times and a 20% increase in first-contact resolution through the implementation of streamlined processes. Prior to Comodo, Prashant served as a Senior Team Manager at Sutherland Global Services, where responsibilities expanded significantly. Additional experience includes roles as Team Leader at SITEL INDIA LTD, Senior Executive in IT Services at GFLOXLABS LTD, and Technical Support Executive at Sify Technologies Limited. Prashant holds a Bachelor of Commerce degree from the University of Madras.