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Charmaine Lai has worked in various roles since 2017. Charmaine began as a Cantonese Decal Instructor at the University of California, Berkeley. In 2018, they worked as a Communications Industrial Trainee at Marco Polo Hotels - Hong Kong, where they produced 7 bilingual press releases, 14 promotional videos, and increased social media coverage and brand awareness by 25%. In 2019, they worked as a Creative & Merchandise Intern in the Home & Lifestyle Department at Lane Crawford and as a Marketing Communications Intern at 5YINA. In their role at 5YINA, they conducted search engine optimization and trends/marketplace analysis utilizing Instagram, Google Analytics, and data reports, maintained and optimized Google Ads campaigns through A/B testings, and increased monthly gained followers on Instagram through external outreach and collaborations with influencers. Currently, Charmaine is a Senior Marketing Specialist and Marketing Associate at Numenta.

Charmaine Lai attended the Chinese International School from 2012 to 2016 and graduated with a High School degree. Charmaine then attended the University of California, Berkeley from 2016 to 2020, where they obtained a Bachelors of Science in Environmental Economics and Policy. In addition, Charmaine has obtained several certifications, including Writing in the Sciences from Coursera in 2021, IBM Data Science Specialization from Coursera in 2020, Google Analytics Individual Qualification from Google in 2020, and Shopping Ads from Google in 2019.