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Emma McDonagh currently serves as the Chief Technical Officer at Numatic International, a position held since October 2020. Prior to this, Emma held various roles at IBM iX, including Associate Partner and Senior Managing Consultant, from January 2013 to October 2020. As a Managing Consultant and Senior Consultant at IBM Global Business Services from March 2008 to January 2013, Emma specialized in customer experience and CRM business transformation. Earlier experience includes serving as a Senior Business Change Analyst at Screwfix and several consulting roles at Vertex Customer Management and IBM Global Business Services. Emma holds a BSc (Hons) in Business Information Systems from Liverpool John Moores University, earned in 1999.