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Melissa Mohan is an experienced Agile Tester currently employed at Nulogy since September 2014, where responsibilities include ensuring quality and efficiency in agile environments. Previous roles include Global Support Representative at Nulogy and Customer Service Consultant and Resolution Specialist at Rogers Communications, where exemplary customer service was provided for various services. Melissa's career began at DURHAM CONTACT CENTRE as a Level I Agent, progressing to a Tyro Facilitator, focusing on training and coaching new hires. Prior experience includes a Helpdesk Supervisor position at IQT, where leadership skills were demonstrated by managing a team of support agents. Melissa holds a BSc in Computer Science from York University and a qualification from the Institute of Tertiary Tutors.