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Lesley Croall is a seasoned professional with extensive experience in customer service and operational management across various financial and insurance sectors. Currently serving as Customer Experience Manager at Nucleus Financial since June 2021, Lesley previously held the position of Senior Manager at DST Systems, overseeing operational management in servicing for life, pensions, and investments. Prior roles include Customer Service Manager at Capita and Prudential Assurance, where responsibilities encompassed managing contact center operations and delivering high levels of customer service. Earlier experience includes roles at Direct Line Group as Administration Manager and as Partner Liaison Manager and Team Leader at Scottish Amicable Life Assurance Society. Lesley completed education at Graeme High School from 1981 to 1986.