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Cecilia Koo has a varied work experience spanning different industries and roles. Cecilia is currently working at NTUC FairPrice as the Head of Digital Platform Operations in the Digital Business department since October 2022. Prior to this, they held the position of Lead - Digital Platform Operations at the same company from August 2020 to October 2022. Before joining NTUC FairPrice, Cecilia worked at ClassPass as a Product Lifecycle Management Manager from May 2019 to July 2020 and as a Digital Marketing Senior Associate from January 2019 to May 2019. Cecilia also worked at GuavaPass as a Digital Marketing Senior Associate from June 2018 to January 2019, and at Deliveroo as a Regional Paid Search Specialist from November 2017 to June 2018. Cecilia's earlier experience includes working at Zenith as a Regional Senior Planner from December 2015 to November 2017, Singapore Airlines as a Cabin Crew from December 2013 to December 2015, Analytic Partners as an Analyst from May 2012 to November 2013, L'Oréal as a Prestige Collections International (PCI) Intern from August 2011 to December 2011, Nestle as a Marketing Intern from May 2011 to July 2011, and Nokia as an Administrator from April 2008 to July 2008, where they were part of a project team responsible for creating a web programme to track Nokia staff in the South East Asian region.

Cecilia Koo obtained their Bachelor's degree in Business, with a focus on Marketing and Management, from the National University of Singapore between 2008 and 2012. In 2016, they also completed a certification in German fluency through Duolingo. Additionally, Cecilia has a certification in Google AdWords, obtained at an unknown date.