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Sebastian Brodersen is an IT Analyst at NTT Ltd. since January 2021, where responsibilities include supporting approximately 2500 accounts globally in a primarily Windows environment and resolving issues by analyzing logs and errors. Prior to this role, Sebastian served as a Technical Support Representative, managing over 300 tickets monthly with a notable first touch closure rate of 50% and achieving a 100% customer satisfaction survey rate. Sebastian's earlier experience includes five years as a Lead Sales Consultant at TEAM Wireless - Verizon Wireless Premium Retailer, focusing on customer needs and maintaining product knowledge. Sebastian holds a Bachelor of Science in Cybersecurity and Information Assurance from Western Governors University.