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Joy Ochole Kosoko has a range of work experience in the telecommunications industry. Joy Ochole started their career in 2015 as a Front Desk Administrator at Tar Initiatives (Ngo). From 2017 to 2018, they worked at ConSol Limited, where they served as an Inbound Call Center Agent, Outbound Call Center Agent, and Back Support Agent for ntel. Their responsibilities included addressing customer inquiries, providing them with information, troubleshooting issues, and managing trouble tickets. Joy Ochole then joined ntel directly in 2018 as a Key Account Executive, focusing on retention and win back campaigns. In 2019, they transitioned to the Retail and Direct Sales Department at ntel.

Joy Ochole Kosoko attended Ahmadu Bello University from 2007 to 2011, where they obtained a Bachelor of Science (BSc) degree in Business Administration.