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Jacqueline Houston is an experienced operational and change delivery professional currently serving as the Operational Assurance Manager at NS&I since April 2022. Prior to this role, Jacqueline held several positions at Atos from June 2005 to April 2022, including Change Delivery Manager, where responsibilities included overseeing high-profile strategic changes to enhance client services, and Contact Centre Development Manager, which focused on driving digital transformation and cultural change. Jacqueline's career also includes experience as a Team Leader, where a customer-centric approach was prioritized in a fast-paced environment. Jacqueline's educational background includes attending Queen's Park Secondary School from 1980 to 1985.