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Steve Wright is an experienced professional in service management and client advocacy, currently serving as Client Service Manager at NSC Global since January 2019. Previously, Steve held roles as Problem Manager at Telstra, where responsibilities included global coordination of Problem Management activities, and as Service Delivery Manager at Advanced 365, focusing on Major Incident and Problem Management. Steve also managed the Service Operation Centre at Imtech ICT UK Limited and held various managerial positions at Telindus Belgacom ICT, including Problem Manager and Incident Manager. Notable achievements include the creation of procedural workflows and training for operational leads. Steve holds a BA (Hons) in Business Studies from the University of Plymouth.