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Henrik Aatos Vienovirta has extensive experience in operations and service delivery management, currently serving as Head of Operations at NSC Global since October 2017, where responsibilities include ensuring SLA and KPI targets at the Service Desk level and supervising Level 1 Service Desk agent activities. Prior experience includes roles at T-Systems Iberia as Incident Manager and Service Desk Expert, where Henrik focused on training and handling customer escalations, and Cpl Jobs Ireland as Lead Incident Coordinator, managing priority cases. Henrik also began a career in customer care as a Service Desk Agent at Arts Internet Solutions SL.