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Eileen Neumann is an experienced Senior Technical Writer and Knowledge Manager, currently employed at NRT Technology Corp. since May 2021, where responsibilities include creating online help pages, establishing a Confluence knowledge base, and producing logical technical manuals for IT staff. With a career spanning over 15 years, Eileen has worked for various organizations, contributing to significant projects such as HR transformation at Bell and cloud migration policies at IGM Financial Inc. Eileen's expertise extends across financial services and IT, with a strong focus on technical writing and content management, supported by a solid educational background in philosophy, English, and journalism from respected institutions.